Terms of Service

Last updated: May 15, 2026

These terms govern your use of TrackTime. By signing up for or using the service, you agree to them. Please read them — they're short.

1. The service

TrackTime is a time-tracking and invoicing service for professionals who bill by the hour, operated by TripleDot LLC(“we,” “us,” or “TrackTime”). We provide a web dashboard, an Android app, and a backend API that syncs them. We will use commercially reasonable efforts to keep the service available, but we do not promise uninterrupted operation.

2. Your account

  • You must be at least 16 years old and able to enter into a contract in your jurisdiction.
  • You are responsible for keeping your credentials secure. Notify us immediately via our contact form if you suspect unauthorized access.
  • One account per individual. Sharing accounts among multiple people is not permitted; if you need multiple seats, use an organization plan.
  • You must provide accurate registration information.

3. Subscriptions and payment

  • Paid plans are billed in advance, monthly or annually, depending on the plan you select.
  • All fees are non-refundable except where required by law. If you cancel, your subscription remains active through the end of the current billing period.
  • We may change prices on a going-forward basis. Existing subscriptions keep their pricing through the next renewal; you'll be notified at least 30 days before any price change takes effect.
  • Failed payments may result in suspension of paid features until payment is brought current.

4. Trial period

New accounts may be granted a free trial period (length specified on the pricing page). No credit card is required during the trial. At the end of the trial, your account reverts to read-only unless you choose a paid plan.

5. Acceptable use

You agree not to:

  • Reverse-engineer, decompile, or attempt to extract source code from the service except where this restriction is prohibited by law.
  • Use the service to track other people without their knowledge or consent. TrackTime is for self-tracking your own billable activity. Using it to surveil employees, family members, or third parties is a violation of these terms and likely of local law.
  • Submit content that is illegal, infringing, or that you do not have the right to submit.
  • Attempt to disrupt, overload, or compromise the service or any other user's account.
  • Resell, sublicense, or repackage the service without our written agreement.

6. Your data

You retain all rights to the data you submit to TrackTime — your time entries, clients, invoices, notes. We process this data only as needed to provide the service, as described in our Privacy Policy. You may export or delete your data at any time.

7. Service availability and changes

We may add, remove, or change features at any time. We'll provide reasonable notice for material changes. We may suspend the service for maintenance, upgrades, or security incidents; we aim to schedule planned maintenance off-peak.

8. Termination

You may cancel your account at any time from the billing settings. We may suspend or terminate accounts that violate these terms after written notice and a reasonable opportunity to cure, except where the violation is severe (security, fraud, abuse) in which case we may suspend immediately. On termination, you remain responsible for fees accrued through the termination date.

9. Disclaimer of warranties

TrackTime is provided “as is” and “as available.” We disclaim all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Time entries, invoices, and reports are tools to assist you; you remain responsible for the accuracy of any billing or tax position you take based on them.

10. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to these terms or the service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, special, or punitive damages, including lost profits or lost data.

11. Indemnification

You agree to indemnify and hold us harmless from any third-party claims arising out of your misuse of the service, your violation of these terms, or your violation of any law or third-party right.

12. Governing law

These terms are governed by the laws of the State of Pennsylvania, USA, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts of Delaware. If you are a consumer in a jurisdiction with mandatory consumer-protection laws, those laws override anything inconsistent here.

13. Changes to these terms

We'll email all account holders at least 30 days before any material change. Continued use of the service after the effective date of an update constitutes acceptance.

14. Contact

Questions: email [email protected] or send a note via our contact form.